Aftercare

Our dedicated support team is on hand to help with any queries

Fill out our customer care form or alternatively, you can speak to us by calling 03300 244 955

Our opening hours are: Monday – Thursday 8:30am to 5pm and Friday – 8:30am to 4pm

Contact Customer Care

Please note, storm damage to your home is not covered by your 2 year Anwyl Homes warranty

Our dedicated team are here to help with your new home

If you have any issues, please speak to us by calling 03300 244 955 or you can provide full details of your customer care query by using our online form. Please ensure to provide as many details as possible, including your development name and plot number if applicable, as well as any supporting documents that will assist us in dealing with your query as quickly as possible.

Our opening hours are: Monday – Thursday 8:30am to 5pm, Friday 8:30am to 4pm

Emergency contacts

In an emergency, it’s important to know what to do. Make sure that you know where the various valves and switches are situated so that you can turn off the water or electricity in the event of an emergency. In the event of an emergency, please call us immediately on 03300 244 955. Before calling, make sure you have your full postal address to hand.

What is an emergency?

  • A gas leak
  • Complete failure of your hot water or heating system*
  • A persistent water leak that cannot be contained*
  • Complete failure of your electrics (if this is a power cut, please call your electricity provider)*
  • Flooding caused by blocked drains that threatens to enter your home*
  • Complete failure of a locking mechanism for external doors (excl. French/patio door)

* Please note, Anwyl Homes will only deal with emergency issues within the initial two-year Anwyl Homes warranty time period.

If you suspect a gas leak, act quickly. Please call the emergency services line on 0800 111 999. In the event of an electrical emergency or power outage please call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor’s emergency number for your area.

Find out all you need to know with our
home demonstration videos

Everything has been carefully designed around your needs and we want to make sure you get the very best out of it. We have created some handy information films to help as you settle in and get to know your home.

Led by family values, our brand promises are
at the heart of what we do

Consumer code

How does the Consumer Code look after our homeowners?

The Consumer Code acts as a rule book for Home Builders. We follow and adhere with their marketing, selling and aftersales care standards to ensure the best experience for those buying an Anwyl home.

You are welcome to download the full copy of the 4th Edition Consumer Code Scheme. For any further For any further information, please visit the Consumer Code website.

The Code is to ensure that home buyers:

  • Are treated fairly
  • Know what service levels to expect
  • Are given reliable information upon which to make their decisions
Aftercare

New Homes Quality Board (NHQB)

The NHQB is an independent organisation who champion quality new homes and better consumer outcomes, and we’re proud to be a Registered Developer.

The New Homes Quality Code ensures that every aspect of a new home purchase — from the moment you visit our sales centre through to two years after completion of your home — is covered.

You can view our NHQC Statement of Principles here, and for further information on the NHQC, visit the NHQB website.